Contact Us
Welcome to FITELE, if you have any questions, you can turn to our Help & FAQ page, or contact us by the following way.
FITELE believes in an environment of collaboration. We hire and retain the best possible staff who thrive in our culture of camaraderie, allowing us to achieve goals that fall in line with our values and missions.
Our core team is comprised of highly diverse and exceptionally motivated individuals from various educational and experiential backgrounds including: cosmetology and the beauty industry in general, design, fashion, legal, financial, marketing, communications, education, sales, and non-profit leadership.
We want to hear from you whether you want advice about a style or product, or you have a question about an order or delivery. You may contact us by e-mail, phone, text or social media. The FITELE customer care team operates from 9am to 7pm from Monday to Friday.
Pre-Sale Service
- Honest products description--- We answer all the questions honestly with patience.
- 24 hours online--- We will reply you within 12 hours, save more time for your order.
- Quick massages reply--- We check emails and massages within 2 hours, answer questions ASAP.
- Considerate packages tracking service--- We will send your tracking number as soon as we ship the hair out
After Sell Service
- Service guidance--- If you have any problems about products, contact us at first time.
- Timely and effective response--- We will try our best to help you solve your problems.
- Reasonable return policy--- Responsible for the goods that are not non-artificial damaged, and sent by wrong type, color, or size within 7 days.
- Professional after-sale service--- Perfect return and exchange service as well as refund system, providing the best after-sale guarantee for you.
NOTICE:
All the products provided by FITELE will be commissioned to the third-party professional logistics companies or Courier Company for delivery. If customers are dissatisfied with our service or delivery, please contact us.
FITELE company and logistics partners will take the risk of product damage in the process of logistics services.
After you receive the goods, we strongly recommends that you should check the appearance, quantity, accessories and other aspects of the goods carefully.
FITELE Team will always focus on customer experience, properly handle service issues during use.
Email & Phone & Address
Call & Text Us: +86 13167346297
Email: business@fitele.com
Address: 207, Building 4, 160 Nanda Road, Dashi, Panyu, Guangzhou, P.R.China
Our Pre-sale Phone Line is available in English for all our customers.
Working Time:（Mon. - Fri. from 7:00 AM to 10:00 PM EST）
If you have any questions, please contact us at business@fitele.com for assist
