Return & Refund Policy

Here are the situations that may cause disputes:

Item not received

Delivery on the way

1.Parcel seized by customs: It is buyer's duty to do customs clearance. So, you should contact the customs office to take your parcel once it has been seized. Please feel free to contact us If you need any documents to clear customs(such as invoice) .

2.Status of shipment stagnated for a long time: If status of the parcel stagnated for a long time, we advise you to contact your local DHL to check it for you, at the same time, we will ask our shipping agent to figure out what happened to your parcel. You can keep in touch with us untill the parcel is delivered successfully.

Unsuccessful delivery

1.If the parcel is delivered unsuccessfully because of wrong address offered by buyer. We are not responsible for any loss caused

2.If the parcel is sent to a wrong address or lost by the shipping company, we can resend the parcel to you or offer you a refund. Item not as described: You are encouraged to open the parcel to check the item once it is delivered to your house. You should contact us within 30 days if you are not satisfied with the item.

 

Return/Refund

30 Days Return Available For Unused Items

--Fitele Pay shipping back cost for Quality Problem

--Buyer pay the shipping back cost for Non-Quality Problem

--Exchange or Refund is Not Acceptable When the clothes are weared

--Exchange or Refund Will Be Processed Within 2 Days After Receiving the Item

Kindly Reminder

We offer returns on any UNWORN or defective garments purchased on fitele.com, if the merchandise is returned within 30 days from the original ship date.

Please keep the item in original condition, items have been used or washed is not allowed to return any more.

To ensure you receive a full refund remember to:

1. Items must be returned unworn, unwashed, undamaged, and with all original tags attached.

2. Try garments with a crotch on over your own clean underwear.

3. Remove jewelry before trying on lingerie. Our clothes are made from fine and delicate fabrics, which can snag and tear easily.

4. Prevent perfume, smoke, and deodorant from damaging garments. Damaged items may not be returned.

5. We reserve the right to refuse returns on items that do not meet our hygiene and health standards.

6. Please be sure to double check your returns before shipping them out. We will not be held responsible for the return of non-fitele products.

Exchange

Should I contact you before exchanging?

1.Yes, we will add notes to your order before package being returned, so please do not return the parcel before contacting us. Do pay attention you are supposed to pay the shipping fee which will be deducted from your payment.

2.Please write down your order number and other important information we give at the form on a sale card then send them back together. If you have any problem in understanding our return/refund policy, you can contact us by email, here is the email address: info@fitele.com

Note

*Original shipping fees and insurance are non-refundable

*Exchanges/Returns not valid for Final Sale, Open-Box, Bulk Order, Heated Socks, Battery & Charger or Outlet item orders.

Contact Us

Call & Text Us: +86 13112730264

Email: info@fitele.com

Address: 2 Yihe Road, Shunde District, Foshan, China

Our Pre-sale Phone Line is available in English for all our customers.

Working Time:（Mon. - Sun. from 7:00 AM to 10:00 PM EST）

If you have any questions, please contact us at info@fitele.com for assist