Shipping Policy
We offer a wide variety of shipping options for our customers. Orders over $100 for free standard shipping, and orders under $100 need to pay shipping fee, the shipping fee would be different according to your country.
USA customers order
USA customers orders always ship out from USA warehouse by USPS(www.usps.com) , unless there is no stock, we will ship out from China warehouse by
DHL(www.dhl.com),FEDEX(www.fedex.com),UPS(www.ups.com). The N.Y warehouse of USA, we offer express shipping of 2-3 working days, items ship from China warehouse usually takes 3-5 working days.
Non-USA Customers Orders
1.Europe/Canada/UK: Usually the orders will be shipped from our warehouses in China by DHL/TNT, It takes 3-5 working days arrive free shipping.
2. Other Remote: The logistics company needs to charge the corresponding shipping cost, according to the weight of the order.
We offer different international shipping methods. You can choose your preferred method on the checkout page.
Pricing
Your shipping costs will be calculated at checkout based on your order total and preferred shipping method.
Packing
We generally pack your orders within one business day for express and priority shipping options, and 2-4 business days for standard shipping orders.
Business days are Mondays to Fridays and they do not include federally recognized holidays in US or weekends.
Shipping
Shipping costs are non-refundable once we pack and ship your order. We urge customers to double-check their shipping information to ensure successful deliveries. We recommend shipping to a permanent address and we will not be responsible for failed deliveries due to incorrect addresses provided at checkout.
Once your order has been shipped out, it is in hands of the carrier and we recommend that you track the shipment with their online tracking tool. If an issue arise with your package delivery, we are always happy to help, but we highly recommend that you contact the post carrier for detailed information regarding your package.
Please note that we will not be responsible for any errors made by the post carrier and you must file a case through them for resolution. We are also not responsible for any custom-imposed charges, so please check your package status frequently to see if any duties are to be paid.
For orders that are returned to us due to failed delivery, wrong addresses, unpaid-duties, or other reasons, we will notify you and re-ship the order out to you with an additional shipping fee or if you wish to have the order cancelled instead, we will charge a cancellation fee of $10.
Cancellation
You may cancel your order for a refund within 12 hours of placing your order. However, we cannot guarantee successful cancellation or order editing once the order is placed. Once the order has been packed, we will charge a cancellation fee of $10 and refund you in your original form of payment.
We cannot cancel, edit, or make any changes to orders that have been shipped.
Tax And Import Duty
Sales tax is included in the price stated on our website. We cover any customs and import duties on orders up to $2,500. If you happen to be asked to pay any customs or import duties, please contact our Customer Care team here with proof of payment and we will refund charges when applicable. In certain cases, orders exceeding $800 may be subject to customs clearance which may cause a delay in shipping.
Orders placed from outside the United States may be subject to customs and import duties.
*Please contact us:info@fitele.com. if you plan on making an order exceeding $2,500.
Contact Us
Call & Text Us: +86 13112730264
Email: info@fitele.com
Address: 2 Yihe Road, Shunde District, Foshan, China
Our Pre-sale Phone Line is available in English for all our customers.
Working Time:（Mon. - Sun. from 7:00 AM to 10:00 PM EST）
If you have any questions, please contact us at info@fitele.com for assist
